ACE Game Servers - Professional Game Servers, Ventrilo and Web Hosting
Policy
For each customer account
You may only use your account and ftp space for your game server.
You may not use your account for any illegal activity.
Another hosting company cannot rent, sell, or lease our servers.
Each game server must not be used discriminate to against any group; this includes, but is not limited, to racial, sexual, or religious discrimination, with the exception of banning or kicking players for cheating, hacking, or other abusive behaviors.
You may not change the number of player slots on your game server.
A private server cannot advertise its password in its hostname.
You may not install third party customizations that will affect the performance of other game servers.
You may pay by Paypal, Money Order, or cash only.
Payments must be made by their due date. Five days after that date your account will be suspended. In another five days it will be deleted.
During the first 7 days you may cancel your account and receive a full refund.
No refunds will be awarded to a cancelled account after the first 7 days unless deemed apropriate by the staff.
The same customer cannot take advantage or abuse this refund policy by ordering and canceling each week.
You are responsible for the installation and configuration of customizations and/or third party installations.
We will only guarantee support for what we preinstall.
If your account is suspended due to non-payment, when you reactivate your services you will be charged at the current pricing regardless of prior deals with the sales department.
You are responsible for keeping backups of your files.
ACE Game Servers is not responsible for downtime and/or server ping.
ACE Game Servers has the right to change your server IP at any time. You will be notified in advance.
Abusive language or treatment of ACE Game Servers admins, help, or staff will not be tolerated; this includes, but is not limited to, use of ultimatums, offensive language, personal attacks, 'all caps' yelling, unnecessary demands, requests against company policy, etc..All correspondence to ACE Game Servers support, email, forums, and chat may be recorded and logged.
All Polcies are subject to change at any time. Any violations of said policies are grounds for account termination.
